NHS Manchester University

Welcome to SAGE & THYME ®

SAGE & THYME: a communication skills workshop about listening to people who are worried.

We have created two short films (less than 5 minutes) to support health workers with their worries during the COVID-19 pandemic - see here.

We have also moved some of our training online - see here.

 

‘SAGE & THYME’ is a mnemonic that provides a memorable structure for conversations, based on the evidence behind effective communication skills: Setting – Ask – Gather – Empathy – Talk – Help - You – Me – End.  

Read testimonials

The SAGE & THYME foundation level workshop is taught to 30 participants in 3 hours by three trained SAGE & THYME facilitators, using group work, a presentation and conversation rehearsals.

The SAGE & THYME Online workshop (equivalent to SAGE & THYME Foundation Level and delivered normally on Zoom) is taught to 20 participants in 2 hours 45 min by two trained SAGE & THYME facilitators, using group work, a presentation and conversation rehearsals.

Find out more about  the SAGE & THYME foundation level workshop

Find out more about SAGE & THYME Online

There are over 10 publications on SAGE & THYME.

See the papers, reports, independent evaluations and textbooks on SAGE & THYME

The SAGE & THYME foundation level workshop has been adopted by over 60 NHS Trusts, CCGs, charities, councils, universities and hospices around the UK.

Read case studies

See which organisations run the workshop

Manchester University NHS Foundation Trust (MFT), teaches (via the SATFAC course) and licences other organisations to deliver SAGE & THYME foundation level workshops to their staff, students and volunteers.

Find out about running the SAGE & THYME foundation level workshop in your organisation

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The SAGE & THYME for advance care planning workshop (S&T ACP) was developed with the Lancashire and South Cumbria Cancer Network.  It teaches effective communication skills to open an advance care planning conversation, and is suitable for GPs, community matrons and other staff who have experience of advance care planning.  

Find out more about SAGE & THYME ACP

Click on 'About SAGE & THYME' to see the menu of pages for this web site.

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Impact on staff

“I felt that I had empowered the patient into making decisions for themselves.  That I had listened and allowed time for the discussion.  The outcome I predicted was different in a positive sense.”

 

S&T foundation level workshop participant

Latest news

NHS England guide to communicating with patients

10 February 2021

The waves of coronavirus hospitalisations have caused waves of cancelled and delayed hospital appointments, investigations and treatments.

As a result, NHS England has recently published guidance about how hospitals should communicate with the people who have had their appointments and services displaced.

"Hospitals should invest in developing patient-centred information and communication" say NHS England; "Providers and their boards must ensure that these principles are applied consistently and equitably".

Our 14 years of experience researching, teaching and disseminating the attitudes and skills of ‘personalised, patient-centred communication’ through SAGE & THYME workshops, may be of service to the NHS staff who are making the phone calls, explaining the delays and hearing the worries.

We now have a 2 h 45 min online SAGE & THYME communication skills workshop available - click here for more information.


Image by Thomas B. from Pixabay