NHS Manchester University

Need help?

If you can't find the information you're looking for, you can contact us.

Contact us

NHS England guide to communicating with patients

10 February 2021

The waves of coronavirus hospitalisations have caused waves of cancelled and delayed hospital appointments, investigations and treatments.

As a result, NHS England has recently published guidance about how hospitals should communicate with the people who have had their appointments and services displaced.

"Hospitals should invest in developing patient-centred information and communication" say NHS England; "Providers and their boards must ensure that these principles are applied consistently and equitably".

Our 14 years of experience researching, teaching and disseminating the attitudes and skills of ‘personalised, patient-centred communication’ through SAGE & THYME workshops, may be of service to the NHS staff who are making the phone calls, explaining the delays and hearing the worries.

We now have a 2 h 45 min online SAGE & THYME communication skills workshop available - click here for more information.

Image by Thomas B. from Pixabay